Main points
- If you see a jam, carefully remove the paper by pulling it gently in the direction of the paper path.
- Look for any jammed paper and carefully pull it out in the direction of the paper path.
- Once you’ve removed the jammed paper from the rear access door, check for any other obstructions in the paper path.
Paper jams are a common problem for printer users, and the HP DeskJet Ink Advantage 3835 is no exception. A jammed paper can be frustrating, but it’s usually a simple fix. This guide will walk you through the steps on how to remove jammed paper from your HP DeskJet Ink Advantage 3835 printer.
Understanding Paper Jams
Before we dive into the removal process, let’s understand why paper jams occur. Paper jams can happen for a variety of reasons, including:
- Overloading the paper tray: Loading too much paper into the tray can cause it to jam.
- Damaged or wrinkled paper: Using damaged or wrinkled paper can lead to jams.
- Foreign objects in the paper path: Objects like staples, paper clips, or even small pieces of paper can obstruct the paper path.
- Incorrect paper type: Using the wrong type of paper for your printer can cause jams.
- Printer wear and tear: Over time, the printer’s rollers and other components can wear down, leading to jams.
Step 1: Turn Off the Printer and Unplug It
The first step is to turn off your HP DeskJet Ink Advantage 3835 printer and unplug it from the power outlet. This will prevent any electrical hazards and ensure that the printer is completely powered off.
Step 2: Open the Front Cover and Check for Obvious Jams
Open the front cover of your printer to expose the paper path. Look for any visible pieces of paper that are stuck. If you see a jam, carefully remove the paper by pulling it gently in the direction of the paper path.
Step 3: Access the Rear Access Door
If the jam isn‘t visible from the front, you’ll need to access the rear access door. Locate the rear access door on the back of the printer, usually near the bottom. Release the latch and open the door.
Step 4: Remove the Jammed Paper from the Rear Access Door
Inside the rear access door, you’ll find the paper path. Look for any jammed paper and carefully pull it out in the direction of the paper path. Be gentle to avoid tearing the paper.
Step 5: Check for Other Obstructions
Once you’ve removed the jammed paper from the rear access door, check for any other obstructions in the paper path. This could include staples, paper clips, or small pieces of paper. Remove any foreign objects you find.
Step 6: Close the Rear Access Door and Front Cover
After removing the jammed paper and any obstructions, close the rear access door and the front cover of your printer.
Step 7: Plug the Printer Back In and Turn It On
Plug your HP DeskJet Ink Advantage 3835 back into the power outlet and turn it on. The printer should now be ready to use.
Troubleshooting Tips
If you’re still having trouble removing the jammed paper, try these additional troubleshooting tips:
- Use a flashlight: A flashlight can help you see the jammed paper better.
- Don’t force it: If the paper is stuck, don’t try to force it out. This could damage the printer.
- Consult the user manual: Your printer’s user manual may provide specific instructions for removing jammed paper.
Preventing Paper Jams
Here are some tips to help prevent paper jams in the future:
- Use high-quality paper: Use paper that is specifically designed for your printer.
- Don’t overload the paper tray: Load only the recommended amount of paper into the tray.
- Keep the paper path clean: Regularly clean the paper path to remove any dust or debris.
- Inspect paper before loading: Check paper for wrinkles, tears, or staples before loading it into the tray.
Time to Print!
You’ve successfully removed the jammed paper from your HP DeskJet Ink Advantage 3835 printer! Now you can get back to printing.
Questions You May Have
Q: What if the paper is still jammed and I can’t remove it?
A: If you’re unable to remove the jammed paper, it’s best to contact HP support for assistance. They may be able to provide you with further instructions or recommend a service center.
Q: How often should I clean the paper path of my printer?
A: It’s a good idea to clean the paper path of your printer at least once a month, or more frequently if you use it heavily.
Q: What should I do if I continue to have paper jams after following these steps?
A: If you continue to have paper jams, there may be a problem with your printer’s rollers or other components. It’s recommended to contact HP support or take your printer to a service center for repair.
Q: Can I use any type of paper in my HP DeskJet Ink Advantage 3835 printer?
A: It’s important to use paper that is specifically designed for your printer. Consult your printer’s user manual for a list of recommended paper types.
Q: What are some signs that my printer’s rollers may be worn out?
A: Worn out rollers can cause paper jams, misaligned prints, and other problems. Signs that your printer’s rollers may be worn out include:
- Paper slipping during printing
- Paper jams occurring frequently
- Prints that are faded or uneven
If you notice any of these signs, it’s a good idea to contact HP support or a service center for assistance.