What to know
- Don’t worry, this guide will walk you through the steps on how to turn on a Surface Pro that won’t turn on, helping you get back to productivity in no time.
- If you suspect the charging port is damaged, consider taking your Surface Pro to a Microsoft authorized service center for repair.
- If the display works on an external monitor, the issue might be with the Surface Pro’s display.
Ah, the Surface Pro. A sleek, powerful device that’s perfect for work, play, and everything in between. But what happens when your trusty Surface Pro suddenly refuses to turn on? It can be a frustrating experience, especially when you need to get things done. Don’t worry, this guide will walk you through the steps on how to turn on a Surface Pro that won’t turn on, helping you get back to productivity in no time.
Step 1: Check the Basics
Before diving into more complex troubleshooting, let’s start with the basics. These simple checks can often solve the problem quickly:
- Power Button: Make sure you’re pressing the power button firmly. Sometimes a light touch isn’t enough to register.
- Power Cord: Ensure the power cord is securely plugged into both the Surface Pro and the power outlet. Check if the power outlet itself is working.
- Battery: If your Surface Pro is running on battery, make sure it’s not completely drained. Try plugging it in and see if it shows any signs of life.
Step 2: Force a Restart
If the basic checks don‘t work, try forcing a restart. This can sometimes resolve temporary software glitches:
1. Press and hold the power button for about 30 seconds.
2. Release the power button.
3. Press the power button again to turn the device on.
Step 3: Check the Charging Port
A faulty charging port can prevent your Surface Pro from turning on. Here’s how to check it:
1. Inspect the charging port for any visible damage, such as bent pins or debris.
2. Try plugging in the power cord to a different outlet.
3. Use a different power cord if you have one available.
4. If you suspect the charging port is damaged, consider taking your Surface Pro to a Microsoft authorized service center for repair.
Step 4: Check the Display
Sometimes, the issue might not be with the device itself but with the display. Here are some things to try:
- External Monitor: Connect your Surface Pro to an external monitor or TV using an HDMI cable. If the display works on an external monitor, the issue might be with the Surface Pro’s display.
- Brightness: If the display is dim, try increasing the brightness by pressing the volume up button repeatedly.
- Screen Rotation: If the screen is rotated incorrectly, try rotating it back to the normal position.
Step 5: Try a Hard Reset
If the above steps don‘t work, a hard reset might be necessary. This will erase all data on your Surface Pro, so be sure to back up your important files beforehand.
1. Shut down your Surface Pro: If possible, shut down the device normally.
2. Press and Hold: Press and hold the volume up button and the power button simultaneously.
3. Release: Release both buttons when the Surface Pro logo appears.
4. Follow the Instructions: You’ll see a menu with options to “Continue” or “Reset this PC.” Choose the appropriate option based on your needs.
Step 6: Contact Microsoft Support
If none of the above steps work, it’s time to contact Microsoft Support. They can help you troubleshoot the issue further and determine if your Surface Pro needs to be repaired.
Time to Get Your Surface Pro Back in Action!
By following these steps, you should be able to diagnose and fix the issue of your Surface Pro not turning on. Remember to always back up your important data before attempting any troubleshooting steps.
Frequently Asked Questions
Q: My Surface Pro is still not turning on. What should I do?
A: If you’ve tried all of the above steps and your Surface Pro still won’t turn on, it’s likely a hardware issue. Contact Microsoft Support for further assistance and potential repair options.
Q: What if I accidentally deleted all my data during a hard reset?
A: Unfortunately, a hard reset erases all data on your Surface Pro. It’s crucial to back up your files beforehand. If you didn’t, you might be able to recover some data using data recovery software, but there’s no guarantee.
Q: What are the common reasons why a Surface Pro won’t turn on?
A: Common reasons include a drained battery, a faulty power cord, a damaged charging port, a software glitch, or a hardware failure.
Q: How can I prevent my Surface Pro from not turning on in the future?
A: Keep your Surface Pro updated with the latest software updates, avoid using it in extreme temperatures, and handle it with care to prevent physical damage. Regularly back up your important data to avoid losing it in case of a hard reset.